17/07/2026
I visited a business this week. Neat premises, fairly newly built. From the parking lot, an obvious success.
Impressive, I thought. This man is flying.
Then we spoke, and I understood what he'd actually done. He didn't go wide. He went deep.
Most of us are taught to go wide. More products. More markets. More customers. Grow by adding.
He did the opposite. He took what he sells and understood it to the bone. He doesn't just know his customer β the business that buys from him. He knows his customer's customer. The person at the end of the chain who buys the finished product whose material goes into it. Two links down.
He knows what that end user wants better than his own customer does. Which means he can see where his customer is heading before his customer does.
That's not visible from the parking lot. What you see is the neat building and the good bakkie in front of it. What you don't see is the depth that paid for them.
That's the part people get backwards. We judge a business by its surface β the premises, the vehicle, the turnover. But the surface is never the business. It's the receipt.
Deep beats wide. One customer understood completely is worth more than ten you barely know. He proved it. And you can read it in his numbers long before you can see it in his premises.