24/08/2015
BEEN IN AN ACCIDENT?
HERE'S WHAT TO DO.
WE HOPE YOU NEVER NEED THIS GUIDE. BUT IF YOU DO, WE HOPE IT HELPS.
We suggest you keep this guide in your cubbyhole at all times.
After an accident, you may be in shock and unable to think straight. That's when the guide will help you to take down a detailed account of the accident. This information is important, because you need it to:
1. Get a case number from the police station, where you'll be asked to give an account of what happened.
2. Claim from your insurer, which requires a case number. You'll also be asked to submit details about the accident.
STEP ONE
FIRST THINGS FIRST.
1. Stop. Stay calm. Don't admit fault.
2. Dial 0860 505 911 for our 24/7 SOS and claims line.
3. Ask the agent to dispatch a Santam-approved tow truck.
4. Take a few pictures of the scene.
5. Don't forget your case number. Report the accident to the SAPS within 24 hours.
THINGS TO TAKE PICTURES OF:
>the registration number of the other vehicle(s)
> the licence disc on the other vehicle(s), if possible
> the position of the vehicles after the accident, stepping back at least 10 metres
STEP TWO
SET THE SCENE.
ACCIDENT DETAILS
Date of accident
Time of accident
Place of accident
Describe the accident
Was a third party involved? (e.g. hit and run)
STEP THREE
SKETCH THE SCENE.
STEP FOUR
THE OTHER DRIVER(S).
DRIVER A
Name
ID no. Licence code
Licence valid Type licence
Tel no, (h) Tel no (w)
Cell no e-mail
Insurer
VEHICLE A
Make Model
Colour Licence no
Licence disc no
Vehicle reg no Engine no
VIN no
Date of expiry
Signature
DRIVER B
Name
ID no. Licence code
Licence valid Type licence
Tel no, (h) Tel no (w)
Cell no e-mail
Insurer
VEHICLE B
Make Model
Colour Licence no
Licence disc no
Vehicle reg no Engine no
VIN no
Date of expiry
Signature
STEP FIVE
GOT A WITNESS OR TWO?
WITNESS DETAILS (1)
Name
Physical address
Tel no.(h)
Tel no. (w)
Cell no.
Statement
WITNESS DETAILS (2)
Name
Physical address
Tel no.(h)
Tel no. (w)
Cell no.
Statement
