06/17/2026
Another day of Idiots R uS......TIGTA finds service shortcomings on IRS phone lines
A TIGTA review has found that approximately 26% of callers to two major IRS telephone lines between February and May 2025 did not receive quality customer service, highlighting ongoing issues with taxpayer support. TIGTA reviewed 200 recorded calls to the IRS Compliance Services and Accounts Management lines and found that 52 callers experienced problems, including dropped or disconnected calls, improper transfers, excessive hold times, inaccurate information, or discourteous service. Based on the sample, TIGTA estimated that roughly 1m taxpayers may have received substandard service during the three-month period. The watchdog estimated that 18% of callers to Compliance Services and 34% of callers to Accounts Management did not receive quality service. Together, the two lines handled approximately 3.8m calls during the review period