03/11/2026
💻We’re Hiring at Sackrider Technology Solutions! 📣
We’re a growing Managed Services Provider (MSP) that is seeking a tech savvy problem solver.
Our mission? To keep our client’s technology running smoothly, securely, and efficiently—so they can focus on running their business. We’re all about teamwork, innovation, and having fun while doing what we love.
Are you a tech-savvy problem solver with a passion for customer service? Do you love troubleshooting, digging into complex IT challenges, and helping businesses thrive? If so, we want YOU to join our team as a Tier 2 Technical Support Engineer!
What You'll Do:
As a Tier 2 Technical Support Engineer, you’ll be the go-to guru for escalated technical issues, helping our clients navigate the ever-evolving IT landscape. Your day-to-day will include:
Troubleshooting and resolving escalated tickets with expertise and efficiency.
Supporting and maintaining client environments running Microsoft 365, VMware, Veeam, Windows Server and Active Directory
Assisting with networking, cloud solutions, and security best practices.
Providing top-notch customer service—because IT support is more than just fixing problems; it’s about making people’s lives easier!
Collaborating with our Tier 1 team.
Identifying recurring issues and implementing proactive solutions
What You Bring to the Table:
· Bachelor's degree in a relevant field or equivalent practical experience.
Strong knowledge of Windows Server, Active Directory, M365 administration, and virtualization (VMware, Proxmox, Hyper-V ).
Experience with backup and disaster recovery solutions like Veeam.
· Experience supporting IT infrastructure components like LANs, VPNs, firewalls, and switches.
· Knowledge of security best practices to safeguard the organization's IT infrastructure and data.
A knack for troubleshooting, problem-solving, and thinking on your feet.
Excellent communication skills—tech talk is great, but making it understandable to clients is even better!
The ability to work independently and as part of a fun, dynamic team.
Why You'll Love Working With Us:
A collaborative and friendly team that supports each other.
Opportunities for growth, training, and certification support.
Competitive salary, great benefits, and the chance to work with cutting-edge technology.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
401(k)
401(k) matching
Health insurance
Life insurance
Paid time off
Work Location: In person
Sackrider Technology Solutions