10/29/2026
What's holding your CAS practice back?
At Intuit Connect 2026, our partners Shannon Badger and Krystal Gibson Engelhardt asked a room full of CPA firms that question. Owner dependency came out on top, with scope creep close behind.
In their session, "CAS Scaling Blueprint: Systems, Profitability & Reduced Owner Dependency," they shared 5 lessons from building Badger's CAS practice:
1. Qualify before you price. The wrong client can consume the capacity needed to serve the right ones.
2. Prescribe the scope. Don't let clients pull apart the close to save money.
3. Diagnose before you react. When a client is unprofitable, find the root cause first.
4. Track realization by client. Target 90% or better and review anything under 85%.
5. Remove owner dependency, not the owner. Keep owners in the business, but out of routine delivery.
Thank you to everyone who joined the session and brought such great questions.
What's the biggest constraint in your CAS practice right now? Let us know in the comments.
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