10/06/2026
without context is just a confident guesser.
That was the real thread running through Storable's SSA Fall panel. 10 Federal's voice agent handles gate codes and payment questions, and gets sharper with every call. Safeguard's testing something similar, freeing up live agents for the conversations that actually need a human.
The formula operators kept coming back to: real problem, clear definition of success, people still in the loop.
Full recap here: https://hubs.li/Q04yLMjF0