10/06/2026
Paying your $80-an-hour injector to message clients back and forth? You just hired an $80-an-hour admin.
Every hour at that rate has to be worth that rate.
Confirmations. Reschedules. Product orders. Follow-ups. None of that needs a license, and all of it gets billed at provider rates when your team handles it.
So when is it fine for the team to do admin? When you're small, chairs sit open anyway, and it adds up to maybe an hour a day. Nobody is losing a booked appointment over it.
When do you need a front desk? When your providers' admin hours could be booked hours. If a $20-an-hour hire frees up five booked hours a week at $80, you're ahead by a lot.
Hand the easy tasks to someone cheaper. Keep the expensive hands on clients.
Who answers the DMs at your place?