09/01/2026
Trust usually starts before the first conversation.
When someone sits down with a financial advisor for the first time, chances are they've already formed an impression.
They may have looked at your website. Read a few of your posts. Checked your background. Maybe even asked someone they trust about you.
And I think that's a good thing.
After more than 20 years in this profession, I've learned that people aren't just looking for someone who understands investments. They want someone who will listen, explain things clearly, ask the right questions, and tell them what they need to hear, not simply what they want to hear.
Credentials matter. Experience matters. Knowledge matters.
But so do clarity, consistency, and trust.
That's one reason I believe financial professionals should spend more time educating and less time selling.
A prospective client should be able to get a pretty good sense of who you are and how you think before ever walking through your door.
And when that first conversation finally happens?
It shouldn't feel like a sales presentation.
It should feel like the beginning of a conversation worth having.
What makes you trust a professional before you've ever met them?
Service-Based Values. Future-Focused Planning.