10/09/2025
FYI- I got through to ACS this AM October 9th. No hold at 8am and negotiated on two cases. I used the PPL menu to get to ACS. It was the regular system.
When I called ACS directly 800.829.7650-it was a new voice-driven menu. I stopped when I got the "enter your SSN" as I was just poking the bear... but I got the regular PPL menu this AM.