10/29/2026
The traditional fraud question is "Is this really our customer?" Social engineering changes the problem entirely. A legitimate customer, on a legitimate device, using real credentials, can be manipulated into authorizing a fraudulent transaction.
Nearly half of financial institutions still rely on SMS OTPs, yet only 18% of consumers consider it secure. For credit unions, moving from detection to prevention, and connecting authentication to real-time risk signals, is no longer optional.
Fraud prevention has traditionally focused on one fundamental question: Is this customer really who they say they are? For banks and credit unions, fraud prevention has traditionally focused on one fundamental question: Is this customer really who they say they are? That question still matters. But....