05/13/2023
There was a lot of organizations that took advantage of the pandemic in a way to accelerate other types of advancements in AI. One example is conversational agents. As organizations struggled with a supply and demand issue in their customer service channels, they started leveraging conversational AI as a method to capitalize on new advancements. But we're not there yet in terms of being perfect or anywhere near it. There's a lot of missteps still happening. So, organizations continue to place analytics and AI as more of an IT issue when they need to be looking at AI as a business issue and really upping their digital literacy across the organization accordingly.
[Recorded November 4, 2019]Data has surpassed oil as the world’s most valuable asset. It’s being weaponized to wage cultural and political warfare. People ev...