02/06/2026
Xero keeps putting its prices up.
And every time it does, I get a version of this question:
"If the software is doing more, why are your fees going up too?"
Here's my answer.
Xero is a car.
A very good car.
But you still need a licensed driver behind the wheel.
You wouldn't put a three-year-old in the driver's seat and expect them to parallel park.
The software processes the transactions,
While the accountant applies the judgment.
They know what's deductible and what isn't,
When a figure looks wrong,
What IRD will and won't accept,
And how to defend the numbers if it comes to that.
Software gets better, and that's a good thing.
But it doesn't make professional judgment obsolete.
If anything, it makes it more important!