08/09/2025
Growth pains at 10–20 staff? It’s probably process, not people.
At this stage of business, every process — HR, productivity, profit — shows up in the P&L. The trap is thinking process = a checklist and leaving staff to it.
In reality, it’s about:
✅ The right steps
✅ The right person doing those steps
✅ The right systems to support them
For example, workflow management at Convex is critical. Jobs out on time = happy clients + faster billing = better cashflow. For most firms our size, that efficiency gain is worth $90–100k a year in extra FTE. For us, it takes 20 minutes a week.
Process improvement isn’t about squeezing people to go faster. It’s about:
✅ Understanding the outcome
✅ Automating what you can
✅ Assigning work to the right people
✅ Testing and refining
For 10–20 FTE firms, fixing process is what unlocks the next stage of growth.
👉 If you’re feeling stuck at this stage, maybe it’s time to talk about process.
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Unlock smarter growth in your 10–20 FTE business by improving finance-led workflows, so billing happens faster, your team works smoother, and you scale with confidence.