28/05/2026
Today’s session is happening at Hyatt Regency Kuala Lumpur Midtown with their Finance and Accounts team on Malaysia e-Invoice implementation.
The morning session also included colleagues from Sales and Operations, which I thought was a very practical move.
Because e-Invoice is not only a Finance topic.
It affects how teams collect information, issue documents, handle customer requests, and decide what should or should not be reflected in the invoice.
One of the discussions was around the difference between disbursement and reimbursement.
On paper, it sounds like a technical tax term.
But in real business situations, the question becomes much more practical:
“When we pay on behalf of the customer, should it be treated as disbursement?”
“What if the cost is first paid by us and later recovered from the customer?”
“What supporting documents do we need?”
“How should Sales or Operations explain this to customers?”
These are the types of questions that make the training more meaningful.
Not just listening to concepts.
But connecting the concept back to real transactions, real customer scenarios, and real internal workflows.
That is where proper understanding matters.
When Finance, Sales, and Operations are aligned, companies can reduce confusion, avoid rework, and handle e-Invoice implementation with more confidence.
Grateful to be part of this learning session with the Hyatt Regency Kuala Lumpur Midtown team today.
