29/04/2026
Public Praise To Christina
Last Friday, again I noticed this file on one of my staff’s table.
At first glance, it is just a file thick, tabbed, and full of papers.
But to me, it reflects something very important in any professional workplace:
𝗴𝗿𝗼𝘄𝘁𝗵 𝗶𝘀 𝗯𝘂𝗶𝗹𝘁 𝘁𝗵𝗿𝗼𝘂𝗴𝗵 𝗱𝗼𝗰𝘂𝗺𝗲𝗻𝘁𝗮𝘁𝗶𝗼𝗻, 𝗱𝗶𝘀𝗰𝗶𝗽𝗹𝗶𝗻𝗲, 𝗮𝗻𝗱 𝗼𝘄𝗻𝗲𝗿𝘀𝗵𝗶𝗽.
This file will probably get even thicker in the coming months. Not because work is being piled up unnecessarily, but because knowledge is being collected.
Notes from daily tasks.
References from past cases.
Pointers from managers.
Issues raised by clients.
Follow-ups with colleagues.
Small lessons learned from real situations.
When someone first joins, many things are unfamiliar. We may not know where to start, who to ask, or how to handle certain matters.
But over time, with proper notes and records, “I don’t know” slowly becomes:
“I know where to check.”
“I know what was done before.”
“I know how to follow up.”
“I know how to support the team better.”
This is something I learned from many mentors along the way, and one who stood out in guiding me through this approach was 𝗠𝗿 𝗧𝗼𝗻𝘆 𝗦𝗲𝗮𝗵.
I still remember how he would often use draft papers to scribble, draw, and explain what was in his mind. He did not just pass us answers. He taught us how to think, how to connect the dots, and how to make sense of the work.
It is quite similar to university life. Lecturers do not give us everything word for word, even though textbooks are already there. We still need to listen, process, and make our own notes in a way we can understand.
That habit follows us into work.
After 7 years in one of my past roles, I still remember passing one full box of notes to the next person taking over from me.
It was not just paper. It was seven years of learning, references, reminders, mistakes corrected, and processes understood over time.
That experience taught me something:
Knowledge should not stay only in our head.
It should be recorded, organised, and passed on.
At KTP, every new staff is given this file on their first day. To me, it is not just an onboarding file. It is a starting point for their own journey to build discipline, to document learning, and to grow in their field.
For our administrative team, this is especially important. We support the professional auditors and tax associates behind the scenes. When information is organised and easy to trace, issues can be solved faster and the team can move with more confidence.
Special appreciation to Christina Tan for showing this level of consistency and ownership in her work.
Good documentation may look simple from the outside, but in real working life, it is one of the habits that helps people grow from “new staff” into someone reliable.
And that is the kind of growth we hope to continue building.
