25/06/2026
Case study: a £3.5M contractor raised prices 12%. Lost zero work.
Most owners assume raising prices means losing work. The maths often disagrees.
We worked with a £3.5M Midlands contractor last year. Refurb and small commercial fit-out. Reliable client base, mostly repeat work and referrals.
Their problem wasn't volume. They had plenty. Their problem was that volume wasn't translating into cash.
Net margin: 5.8%. Cash reserves: thin. Director drawings: modest for a £3.5M business.
When we ran the analysis, three things were clear:
• Quotes hadn't been reviewed in 3 years (inflation alone meant they were 15% behind)
• Variations were being absorbed, not invoiced
• Two clients consistently took 50% longer to pay than the rest
The brief was simple: test the market on price.
What we did:
✅ Raised standard rates by 12% across the board
✅ Started invoicing variations properly with clear scope notes
✅ Put a 28-day payment term on new contracts (down from 45)
✅ Held the line in negotiation (this was the hardest part)
Result over 9 months:
• Net margin moved from 5.8% to 11.4%
• Lost work: zero. Repeat clients didn't blink.
• Two new clients pushed back, were given the option to negotiate on terms not price. One walked. One stayed.
• Cash position improved by £210K
• Director took a proper salary for the first time in 4 years
The owner's reflection: 'I'd been telling myself for years that the market wouldn't take a price rise. The market didn't even notice.'
Most contractors are underpriced by 8 to 15% and have been for years. The only way to know is to test it.