05/03/2025
I started out on my own this exact first week of March in 2003.
If you'd been with me a couple of weeks earlier, at 8am on Monday, 17th February 2003, you’d have been in the top-floor director’s suite at Barclays in Liverpool, watching the rain crash against the large, slanted glass windows.
I was sat in a plush mahogany chair with green Chesterfield leather that still smelled like new, holding an envelope. Inside was my resignation letter that I was about to hand over to my Area Director and, at the same time, toss away my salary, bonus, and pension. I’d joined Barclays 14 years earlier, back when, in the ’80s and early ’90s, the bank truly prioritised its customers’ needs.
From my early days as a Junior Clerk at Little Sutton Branch in 1989, through to my roles as a Personal Banker at Liverpool Victoria Street, and a Business Banker in Chester during the early and mid-'90s, we really knew our customers - what mattered to them, their families, and their day-to-day needs. Over time, I believe that personal touch disappeared under relentless pressure to sell financial products.
I was there in the thick of various mis-selling controversies... PPI, Maximum Cover, and Endowment Plans, and, as an investment adviser from the late '90s until I left, I invested over £20 million on behalf of bank customers into high-cost, underperforming investment funds. I was repeatedly dealing with disgruntled customers who had been charged an initial 5.25% fee on entry, followed by 1.5% per annum on those funds that had failed to show any material uplift.
By 2003, I’d reached my limit and left that very day to establish my own firm - one dedicated to delivering financial and investment planning that truly makes a difference in people’s lives.
Back then, starting your own firm seemed like a pipe dream with too many barriers and regulatory challenges. So, I joined a financial network. I spent the first year getting to grips with their operations, and my own layered income mechanics, while simultaneously building my client base organically. It soon became clear that the network’s non-transparent charges were extremely high, and I knew it would be difficult for my business to grow within their framework, in the way I envisioned.
In the end, I left and became completely independent. Although it was a challenging period, I knew it was the right thing to do. I started my own private office and that is exactly what we now have. It's through this story that my "why" - the reason I do things the way I do was born.
Click the link in the comments below to explore the full timeline and picture board of my journey. The image in this post is a screenshot from the full board, capturing my first week at the network in 2003 alongside my first physical office in 2006.