17/06/2026
Another reason clients often move accountants?
Communication.
I’ve had several new clients recently tell me they’ve waited weeks, and sometimes months, for answers to relatively simple questions.
Running a business can be stressful enough without wondering if your accountant will get back to you.
I pride myself on being approachable and responsive.
Whilst nobody can be available 24/7, I aim to respond to client queries within 24 hours unless I’m on holiday.
In fact, I’m feeling a little under the weather this week, so whilst some jobs may take me a little longer than usual, clients will still hear from me and know where things stand.
Sometimes people don’t need an immediate solution.
They simply want an acknowledgement, an update and reassurance that something is being dealt with.
Good communication goes a long way.