16/06/2026
We just spoke to a new client, they were looking for a smaller, more personal practice to look after their accounting.
They have been with the same accountants for a number of years but found that they were not receiving the service they once did as the company was bought out by a larger firm. They are passed to different contacts each time they call or email and when they have a query the turnaround can be slow.
They were after a more personal approach with a practice that values the relationship with their client. They want to know who is looking after their business' finances, and who they will be speaking with from one week to the next. They want accountants that know their business and don't have to rely on uninformed generic responses.
We find this more and more, founders and business owners coming to us wanting a smaller practice offering a closer relationship knowing they have the relevant real life experience having worked within corporates and SME's.
Anyone else out their finding this? it seems that there is a growing need for this in our industry?
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Web: www.horntonfs.co.uk