Internal Dispute Resolution - (Mortgage broking only)
If you are unhappy with our services, please contact us first by contacting our complaints manager on the following:
Telephone 1300 667 694
Email [email protected]
Post PO Box 33142, Melbourne VIC 3004
Website www.redrockgroup.com.au
We will try to deal with your complaint within 45 days. If you are unhappy with any decision or the handling of a complaint by us, you can refer your complaint to our external dispute resolution provider below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. External Dispute Resolution - Authority Australian Financial Complaints Authority (AFCA)
Telephone 1800 931 678
Email [email protected]
Post GPO Box 3 Melbourne VIC 3001
Website www.afca.org.au
You should ensure that you have approved finance, in writing from the lender, before entering a binding contract to purchase. It is important you understand your legal obligations under the loan, and the financial consequences. If you have any concerns, you should obtain independent legal and financial advice before you enter into a loan contract. We do not make any promises about the value or future prospects of any property you finance with us. Before you accept your loan offer, make sure you read the credit contract carefully to understand full details of the loan. If you have any doubts, you should obtain
independent legal and financial advice before you enter into any loan contract. We represent lenders and have obligations to them, and in particular, to not provide any information we know is misleading or deceptive. We also have obligations under the law to report any fraud, forgery, or other illegal activities. Before using our services, it is important that you understand that we have these obligations to lenders, and under the law.