25/06/2026
Many business owners choose a bookkeeper on price and personality. Both matter, but neither tells you how the work will actually run.
A pattern we see often: business owners come to Cotchy after working with another bookkeeper, and the same issues keep surfacing. Surprise invoices. Unclear scope. Confusion over who lodged what. No clean way out when it isn't working.
Almost all of it can be sorted in the first conversation, before anything gets signed.
Eight questions worth asking any bookkeeper before you commit:
- What is included in the monthly fee?
- Who prepares and lodges the BAS?
- Who communicates with the ATO on your behalf?
- Who owns the accounting software file?
- Is the annual tax return packaged in, or priced separately?
- What happens if something goes wrong?
- How often will we communicate, and through what channels?
- What is the process for ending the engagement?
These are the contractual clarity questions. The ones that prevent finger-pointing and surprise bills down the track.
Our full article walks through what good answers sound like and the red flags worth paying attention to.
https://cotchy.com.au/articles/bookkeeper-checklist-what-to-clarify-before-signing/
At Cotchy, accounting and bookkeeping sit under one roof, on a fixed monthly fee, with the same local team across reconciliation, BAS and tax. No offshore handoffs. No hourly meter running every time you pick up the phone.
Worth having that conversation before you commit, not after.