PROFESSIONAL EXPERIENCE
2010-present: The Lobster Shanty, Salem, MA – Bookkeeper
• Reconciled daily receipts for small, local restaurant (family owned)
• Made cash deposits to bank
2009-2010: Montserrat College of Art – Bursar
• One-person office responsible for all student billing for population of over 400 students
• Posted all student payments to student receivable accounts as well as mis
cellaneous payments, using SCAN/Campus Café student system
• Posted and reconciled all awarded federal, state, and institutional financial aid, and submitted requests for all student refunds, and for aid returns as needed
• Acted as petty cash bank for the College, reconciled cash, posted cash payments, and made deposits of cash and checks to the bank
• Worked with Registrar and program administrators to ensure proper billing of tuition, and with Admissions, Housing, and other College offices to correctly bill fees and process payments
• Assisted students and parents in understanding tuition statements, methods of payment, financial aid options, and all other billing and payments questions
2000-2007: Simmons College – Manager, Student Accounts
• Oversaw staff for Accounts Receivable and Cashier functions, handled and reconciled cash, made entries to general ledger; processed student refunds through Accounts Payable (using DATATEL system)
• Billed over $20 million in tuition each fall and spring, with additional summer billing
• Tracked attendance and payroll, worked with HR to resolve incomplete timecards and discrepancies using web-based application (Kronos)
• Aided in yearly outside audit as well as monthly and annual reconciliations of College ledger
• Worked with Admissions, Registrar, College Counsel and other offices across the College to resolve account and billing issues
• Participated in College committees including Datatel Users Group, among others
1997-2000: Key Education Resources (Key Bank) – Customer Service Supervisor
• With staff of three, ensure timely billing of several loan programs, including Massachusetts Educational Financing Authority loans (MEFA)
• Responded to written inquiries for quick resolution of billing problems
• Worked with telephone center to resolve customer issues
1993-1997: Education Loan Services, Inc. (ELSI) – Denied Claims Analyst
• Conducted in-depth analysis of loans serviced by ELSI which had been denied for default claim payment by their respective guarantors (MA, NH, RI, and TERI loans)
• Identified rejects reasons and chart trends, aided training and other solutions to reduce claim rejects caused by servicing errors which historically contributed to risk exposure
1988-1993: Connecticut Student Loan Foundation (CSLF) – Claims Analyst
• Performed detailed review of default claims submitted by lenders and servicers to insure compliance with federal regulations governing loan servicing
• Tracked default volume and issue reports to management
• Also held positions in loan servicing arm (CALS) as collector and customer service representative
EDUCATION
BFA – Hartford Art School (University of Hartford), West Hartford, Conn. IT Specialist Certificate (PC Architecture, Networks, Security, Web) – Salem State University.
