10/31/2026
THE PAYABLES PLAYBOOK | WEEK 04
Before You Pay: Invoice Verification & Approvals
Just because an invoice arrives doesn’t mean it’s ready to be paid. In senior living, business office managers process invoices for everything from food service and maintenance to medical supplies and utilities. Each invoice represents an expense that should be properly reviewed, verified, and approved before payment.
Here are 3 essential steps to strengthen your invoice approval process:
✅ Verify Invoice Accuracy: Confirm the vendor name, invoice number, amount, and billing details. Compare charges against contracts, purchase orders, or agreed-upon pricing when applicable.
✅ Confirm Goods or Services Were Received: Before processing payment, verify that the products were delivered or services were completed. Follow up on discrepancies before moving the invoice forward.
✅ Obtain Proper Authorization: Ensure invoices are approved by the appropriate personnel according to your organization’s approval policies. Maintain documentation of approvals to support accountability and audit readiness.
💡 The Takeaway: A strong approval process doesn’t just prevent incorrect payments. It protects your community’s financial resources and supports accurate financial reporting.