03/01/2026
Know Your Rights: Flight Delays & Cancellations in Nigeria
Travelling within or from Nigeria? A sudden flight delay or cancellation can be frustrating and costly. But did you know you have specific rights under Nigerian law?
The Civil Aviation Act, 2022 provides clear protections for air passengers. Here’s a summary of your key rights:
1. Right to Compensation
· Section 102 of the Act mandates the Nigerian Civil Aviation Authority (NCAA) to establish regulations for passenger compensation in cases of delays and cancellations.
· Airlines are required to provide "suitable compensation," though the exact amount depends on NCAA guidelines developed with industry stakeholders.
2. Right to Lodge a Complaint
· Under Section 91, if an airline fails to address your grievance, you can submit a formal written complaint to the NCAA.
· The Authority has the power to investigate and enforce corrective actions against airlines that violate passenger rights.
3. Act Within the Time Limit
· Section 79(12) states that claims for compensation must be filed within two years from the date of the delay or cancellation—so don’t wait too long to act.
What You Should Do:
· First, engage your airline—request information on compensation or alternative travel arrangements.
· If unresolved, file a complaint with the NCAA.
· Keep all travel documents, boarding passes, and communication with the airline as evidence.
Bottom line: As a passenger, you’re entitled to fair treatment. Airlines have a responsibility to communicate clearly and compensate appropriately for disruptions within their control.
Stay informed and travel smart! ✈️
References:
· Section 102, Civil Aviation Act, 2022
· Section 91, Civil Aviation Act, 2022
· Section 79, Civil Aviation Act, 2022
Yusuff Omodolapo is the Principal Partner at Adoydam Solicitors and Advocates
2349033133308
Happy New Year 🎊