21/05/2026
Huge shoutout to Nationwide Building Society 👏
One of my clients was due to complete on their purchase when, tragically, their mother — who was gifting the deposit — sadly passed away.
With probate delays and the emotional impact of the situation, the mortgage offer expired before completion could take place.
A few months later, we submitted a new application, but by then interest rates had increased significantly.
After speaking with the Business Development Manager and explaining the circumstances, an exception was approved to honour the client’s previous rate. 🙌
A genuinely compassionate outcome during an incredibly difficult time, and a reminder that people can still make a real difference in this industry.
